FirehouseListens is a customer feedback platform where patrons of Firehouse Subs can share their dining experiences. By participating in this survey, customers help enhance service quality and menu offerings, and they also have the chance to earn rewards.

FirehouseListens Survey is used to understand what customers like, so they can keep making your visits even better. Sharing your feedback is quick and easy FirehouseListens is more than just a survey. They take your feedback seriously and use it to make decisions. Plus, as a thank you for your time, completing the survey allows you to win a cool $500! Firehouse Subs isn’t just about amazing subs. They’re about fresh ingredients, friendly service, and making sure you leave happy.

What is FirehouseListens?

FirehouseListens is the customer satisfaction survey for Firehouse Subs, designed to gather feedback from patrons to improve their dining experience. Founded in 1994 by brothers and former firefighters Chris and Robin Sorensen in Jacksonville, Florida, Firehouse Subs has grown into a popular sub-sandwich chain known for its hearty sandwiches and commitment to community support. The FirehouseListens Survey shows the company’s dedication to valuing customer opinions and enhancing service quality, ensuring that every customer feels heard and appreciated.

Eligibility Criteria

  • To participate in the survey, you must be at least 16 years old.
  • Only one individual can enter each month, regardless of the entry method.
  • Employees of Firehouse and its subsidiaries are not permitted to participate.
  • Only one online survey is valid per transaction receipt.
  • The poll is open to all legal residents of Washington, D.C. (District of Columbia), the United States, Puerto Rico, and Canada. On the other hand, residents of Quebec are not eligible to participate.
  • The Firehouse Sweepstakes is open to all ages and requires no purchase. It is not necessary to purchase anything.
  • Keep in mind that making a purchase will not increase your chances of winning.
  • Participants should complete the online survey within three days of their visit.

How to Participate in the FirehouseListens Survey

Follow these steps to share your feedback:

  1. Make a Purchase: Visit any Firehouse Subs location and make a purchase to receive a receipt with a survey invitation.
  2. Save Your Receipt: Keep the receipt safe, as it contains a unique survey code required for participation.
  3. Visit the Survey Website: Go to the official FirehouseListens survey website, which is and is usually mentioned on your receipt.
  4. Enter the Survey Code: Input the unique code from your receipt to start the survey.
  5. Answer the Questions: Provide honest and detailed answers about your recent visit, covering aspects like food quality, service, and overall experience.
  6. Submit the Survey: After completing all the questions, submit your survey. Upon completion, you may receive an entry into a sweepstakes for a chance to win $500.

By participating, you help Firehouse Subs improve their services and enhance your dining experience.

Why Your Feedback Matters

Direct Impact on Service Quality:

Your feedback is crucial for Firehouse Subs to understand what they are doing well and where they need to improve. Honest and detailed responses help them make informed decisions to enhance service quality and ensure every customer has a great experience.

Influence on Product Offerings:

By sharing your preferences and suggestions, you help Firehouse Subs adapt their menu to better suit customer tastes. This could lead to the introduction of new items or improvements to existing ones, making your dining experience even more enjoyable.

Enhanced Customer Experience:

Providing feedback allows Firehouse Subs to address any issues you might have encountered, ensuring a smoother and more satisfying visit in the future. Your input helps them create a more welcoming and efficient environment, fostering customer loyalty and satisfaction.

Grand Prize and Rewards

Within 14 days, the Firehouse receipt must be redeemed at a participating Firehouse restaurant using the 5-digit validation code. This allows Firehouse to work through verification toward providing you a free Medium Drink by saying thank you for taking the time to provide feedback through the Firehouse Subs survey. It is limited to redemption with the purchase of a Sub or Salad.

Each Grand Prize winner shall receive cash valued at $500. Twelve winners will be announced during the entire sweepstake period. The sweepstake period is one where only one prize will be won per individual or household. Winners of the Firehouse Listens Survey will be notified through the email/phone details they gave. If any potential prize winner is a resident of Canada, before being declared a prize winner, s/he will be required to answer correctly, without assistance of any kind, a time-limited mathematical skill-testing question to be administered by telephone or email. The Grand Prize Winner must respond to the initial contact within three business days.

Tips for Providing Useful Feedback

Be Detailed:

When sharing your thoughts in the FirehouseListens survey, be specific about your experience. Mention particular items you ordered, interactions with staff, and any notable details. Detailed feedback provides actionable insights that the company can use to make precise improvements.

Be Honest:

Provide sincere and honest feedback, whether it’s positive or negative. Constructive criticism helps Firehouse Subs identify and address issues, while praise highlights what they are doing right. Your genuine input is invaluable for making meaningful changes.

Focus on Your Entire Experience:

Consider every aspect of your visit when completing the survey. Reflect on the food quality, customer service, restaurant cleanliness, and overall atmosphere. Comprehensive feedback ensures that all facets of your experience are taken into account, leading to a more well-rounded improvement effort.


Q: How can I access the FirehouseListens survey?

A: You can access the survey by visiting the official FirehouseListens website. Make sure to have your recent receipt handy as you will need to enter specific details from it.

Q: What are the rewards for completing the survey?

A: Participants who complete the FirehouseListens survey have a chance to win $500 in cash through the survey sweepstakes.

Q: Can I participate in the survey multiple times?

A: Yes, you can participate multiple times, but each entry requires a new receipt from a recent purchase at Firehouse Subs.

Q: How long does it take to complete the survey?

A: The survey typically takes just a few minutes to complete, making it a quick and easy way to share your feedback.

Q: Is my personal information safe when I participate in the survey?

A: Yes, your personal information is kept confidential and is only used for the purposes of the survey and sweepstakes entry.

Q: Are there any eligibility requirements for the survey?

A: Participants must be legal residents of the United States and at least 18 years old to enter the sweepstakes.


Participating in the FirehouseListens survey not only gives you a chance to win $500 but also helps improve the service and quality at Firehouse Subs. Your feedback is invaluable in shaping the future of your dining experience. Take a few moments to share your thoughts and be a part of making Firehouse Subs even better!


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