JackListens is the customer satisfaction survey for Jack in the Box, aimed at gathering feedback to enhance their dining experience. By participating, customers provide valuable insights into various aspects such as food quality, service, and overall satisfaction. This feedback helps Jack in the Box continually improve and tailor their offerings to meet customer expectations better.

JackListens is the official customer feedback survey for Jack in the Box. This survey provides customers a platform to share their dining experiences and offer suggestions for improvement. By participating in JackListens, customers play a crucial role in helping Jack in the Box enhance their menu, service, and overall restaurant experience. Jack in the Box rewards you with free tacos or discount coupons in exchange for your time.

What is JackListens?

JackListens is the customer feedback survey for Jack in the Box, a popular fast-food chain. The survey allows customers to share their experiences and suggestions, helping the company improve its offerings and service. Jack in the Box was founded in 1951 by Robert O. Peterson in San Diego, California, and has since grown to become a major player in the fast-food industry. The JackListens survey is part of the company’s ongoing commitment to customer satisfaction and continuous improvement.

Eligibility Criteria

To participate in the JackListens survey, you’ll need a recent receipt from Jack in the Box. Participants must be at least 18 years old and complete the survey. Each receipt is valid for one survey entry, and only legal residents of the United States are eligible. The reward for completing the survey cannot be transferred to another person or exchanged for cash. Additionally, Jack in the Box employees and their immediate family members are not eligible to participate. Ensure you have the 14-digit survey code from your receipt to begin.

How to Participate in the JackListens Survey:

  1. Make a Purchase: To participate in the JackListens survey, you’ll need a recent purchase from a Jack in the Box location. Keep your receipt handy as it contains the information you’ll need.
  2. Visit the Survey Website: Go to the official JackListens survey website, which is typically printed on your receipt (e.g., www.jacklistens.com).
  3. Select Your Language: Choose your preferred language for the survey, usually English or Spanish.
  4. Enter the Survey Code: Find the 14-digit survey code on your receipt and enter it in the provided space on the website.
  5. Complete the Survey: Answer all the questions honestly based on your recent visit. The survey will ask about various aspects of your experience, such as food quality, service, and cleanliness.
  6. Receive a Validation Code: After completing the survey, you’ll receive a validation code. Write this code on your receipt and bring it with you on your next visit to redeem a reward, which is often a discount or free item.

Why Your Feedback Matters

Direct Impact on Service Quality

Your feedback directly helps Jack in the Box identify what they’re doing well and areas where they can improve. This insight allows them to make necessary adjustments to their operations, training, and customer service, ensuring a higher quality experience for everyone.

Influence on Product Offerings

Customer preferences and tastes can change over time. By sharing your thoughts, you help Jack in the Box stay updated with these changes, potentially leading to new menu items or improvements to existing ones. Your input can shape what’s offered next.

Enhanced Customer Experience

By addressing the feedback provided through the JackListens survey, Jack in the Box can enhance the overall customer experience. This leads to higher customer satisfaction and helps build lasting loyalty, ensuring that every visit is better than the last.

Tips for Providing Useful Feedback

When completing the JackListens survey, consider the following tips to make your feedback more valuable:

Be Detailed:

Provide specific details about your visit. Mention things like the quality of your food, the friendliness of the staff, and the cleanliness of the restaurant. The more details you give, the more actionable your feedback becomes.

Be Honest:

Share your true feelings about your experience. Whether it’s positive or negative, genuine feedback is important for helping Jack in the Box understand what works and what needs improvement.


Q: How do I access the JackListens survey?

A: Visit the official survey website at www.jacklistens.com and enter the 14-digit survey code found on your receipt to start the survey.

Q: Is there a reward for completing the survey?

A: Yes, upon completing the survey, you’ll receive a validation code for a free menu item or a discount on your next visit. Be sure to write down the code on your receipt and bring it with you.

Q: How long does it take to complete the survey?

A: The survey typically takes about 5-10 minutes to complete, depending on the length and detail of your responses.

Q: Can I take the survey more than once?

A: You can participate in the survey multiple times, but each survey requires a unique receipt with a valid survey code.

Q: What should I do if I encounter technical issues with the survey?

A: If you experience any technical difficulties, you can contact Jack in the Box customer service for assistance. Their contact information is usually available on their official website.


Your feedback through the JackListens survey is crucial for enhancing service quality, influencing product offerings, and ensuring an exceptional customer experience. Be detailed, honest, and focus on your entire experience to provide valuable insights that help Jack in the Box better serve you.


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