TellTims Survey is Tim Hortons’ official customer feedback program designed to gather insights from their patrons. By participating in the survey, customers can share their experiences regarding the quality of food, service, and overall ambiance. This valuable feedback helps Tim Hortons enhance its offerings and improve customer satisfaction.

Navigating the customer feedback world is crucial for any successful business, and Tim Hortons is no exception. The TellTims Survey is Tim Hortons’ dedicated platform for customers to share their thoughts and experiences. This survey is an essential tool for the company to understand customer satisfaction and areas needing improvement, ensuring that every visit to Tim Hortons meets and exceeds expectations.

What is TellTims?

TellTims is a customer satisfaction survey initiated by Tim Hortons, a well-loved Canadian coffee and fast-food restaurant chain. Founded in 1964 by Canadian Hockey player Tim Horton and Montréal Businessman Jim Charade, Tim Hortons has grown into a global brand known for its coffee, donuts, and fast food offerings. The TellTims survey allows customers to provide feedback on their experiences, helping the company maintain its commitment to quality and customer satisfaction. As a reward for your time, Tim Hortons rewards you with a free 1$ coffee that you can redeem next time visiting Tim Hortons.

How You Can Participate in the TellTims Survey:

It can be done by following these steps:

  1. Make a Purchase: Visit a Tim Hortons location and make a purchase. Keep your receipt, as it contains the necessary information for the survey.
  2. Visit the Survey Website: Go to the official TellTims survey website, which is typically found at
  3. Enter Survey Information: On the website, you will be prompted to enter information from your receipt, such as the survey code, store number, and date and time of your visit.
  4. Select Language: Choose your preferred language for the survey. The options usually include English and French.
  5. Complete the Survey: Answer the questions based on your recent visit to Tim Hortons. The survey will ask about various aspects of your experience, including the quality of the food and beverages, the cleanliness of the location, and the friendliness of the staff.
  6. Submit the Survey: After answering all the questions, submit your responses. Make sure to provide honest and detailed feedback to help Tim Hortons improve their services.
  7. Receive a Validation Code: Once the survey is completed, you will receive a validation code. Write this code on your receipt and bring it with you on your next visit to redeem any offer specified on the receipt, such as a discount or a free item.

Why Your Feedback Matters

Direct Impact on Service Quality

Your feedback helps Tim Hortons identify strengths and areas for improvement in their service. This direct input allows them to fine-tune operations, staff training, and customer service protocols to enhance your dining experience.

Influence on Product Offerings

Customer preferences evolve over time. Your feedback enables Tim Hortons to adapt its menu and introduce new items or modify existing ones to better suit your tastes, ensuring that they meet your expectations and preferences.

Enhanced Customer Experience

By addressing the info provided through your feedback, Tim Hortons can make meaningful changes that enhance the overall customer experience. This commitment to continuous improvement aims to ensure satisfaction and build lasting customer loyalty.

Tips for Providing Useful Feedback

Be Detailed

Provide specific details about your experience, such as the quality of your order, the friendliness of the staff, and the cleanliness of the restaurant. The more information you share, the better Tim Hortons can understand what is working well and what needs improvement.

Be Honest

Offer genuine feedback about your visit, whether positive or negative. Honest opinions are essential for Tim Hortons to accurately assess their performance and make necessary changes to enhance your experience.

Focus on Your Entire Experience

Talk about all aspects of your visit, from the moment you entered the restaurant to the time you left. Consider factors like wait times, the atmosphere, the accuracy of your order, and the overall ambiance. Comprehensive feedback helps Tim Hortons improve across the board.

Eligibility Criteria

You can win a redeem code to get a $1 Hot Chocolate, French Vanilla, or Iced Coffee only if you meet all these criteria.

  • Canadians who eat at Tim Hortons can participate in the customer satisfaction survey.
  • The entrant must be 18 years old.
  • Tim Hortons workers, managers, and close relatives can’t get or use these Offers.


Q: Is there a reward for completing the TellTims survey?

A: Yes, upon completing the TellTims survey, you typically receive a validation code that can be redeemed for a reward, such as a discount or a free item on your next visit.

Q: How long does it take to complete the survey?

A: The TellTims survey usually takes about 5-10 minutes to complete. It consists of questions regarding various aspects of your recent visit.

Q: Do I need a purchase receipt to participate?

A: Yes, you need a recent Tim Hortons receipt with a survey invitation code printed on it. This code is required to access the survey.

Q: Can I take the survey more than once?

A: Typically, you can participate in the TellTims survey multiple times, but each entry requires a new, valid receipt with a survey code.

Q: What if I encounter technical issues while taking the survey?

A: If you experience any technical difficulties, you can contact Tim Hortons customer service for assistance. They can help resolve any issues you might encounter.


Your feedback through the TellTims survey is invaluable. It helps Tim Hortons enhance their service, improve product offerings, and ensure a better experience for everyone. Thank you for taking the time to share your thoughts.


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